Terms of Service

Last Updated: July 28, 2026

Overview

Welcome to The Charm Theory. Throughout these Terms, the words "we," "us," and "our" refer to The Charm Theory. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products

We strive to display our jewellery as accurately as possible. However, actual colours and appearance may vary depending on your device's screen settings.

As our jewellery is delicately crafted, slight variations in colour, finish, or stone placement may occur and should not be considered defects.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Orders

Placing an order constitutes an offer to purchase our products.

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing or technical errors

  • Payment verification issues

  • Suspected fraudulent activity

If your order is cancelled after payment, any eligible refund will be processed to your original payment method.

4. Pricing & Payments

All prices are listed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated at checkout.

We reserve the right to change prices, offers, or promotions without prior notice.

Customers agree to provide accurate billing and payment information while placing orders.

5. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Once an order has been handed over to our courier partner, delivery timelines are subject to the courier's operations. The Charm Theory is not liable for delays caused by weather conditions, courier disruptions, natural events, or other circumstances beyond our control.

6. Returns, Refunds & Exchanges

Returns, exchanges, and refunds are governed by our Refund & Exchange Policy.

Please review the policy carefully before placing your order.

7. Intellectual Property

All content on this website—including our logo, product images, designs, graphics, text, branding, and website content—is the exclusive property of The Charm Theory and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

8. User Conduct

By using our website, you agree not to:

  • Violate any applicable law.

  • Attempt to gain unauthorized access to our website or systems.

  • Upload harmful software or malicious code.

  • Use our website for fraudulent or unlawful purposes.

  • Misrepresent your identity or payment information.

9. Limitation of Liability

To the maximum extent permitted by law, The Charm Theory shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product in question.

10. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

11. Changes to These Terms

We reserve the right to update these Terms of Service at any time without prior notice. Changes become effective immediately upon publication on this website.

Your continued use of our website constitutes acceptance of the updated Terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Meerut, Uttar Pradesh.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

The Charm Theory
Email: info@thecharmtheory.in
WhatsApp: +91 7455952725
Location: Meerut, Uttar Pradesh, India