Refund Policy
The Charm Theory, we want you to love every piece you receive. Each order is carefully inspected and packed with care before dispatch. While all sales are final, we're here to help if something isn't right.
Damaged, Defective, or Incorrect Item
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
To help us resolve your request quickly, kindly email us with:
- Your order number
- Clear photos of the product
- An unboxing video (mandatory) showing the package being opened
The item must be unused, unworn, and in its original packaging.
Exchanges
We offer exchanges within 7 days of delivery, subject to stock availability. The product must be unused, unworn, and returned in its original packaging and condition.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged:
- Earrings and pierced jewellery
- Products that have been used, worn, or damaged after delivery
- Items without their original packaging
- Customised or personalised jewellery
- Products purchased during special sale or clearance events (if applicable)
Refunds
If your request is approved because you received a damaged, defective, or incorrect item and a replacement is unavailable, your refund will be processed to the original payment method within 5–7 business days after approval.
Need Assistance?
Our customer support team is happy to help. We usually respond within 24 hours.
For urgent assistance, please reach out to us via WhatsApp or email us at info@thecharmtheory.in